Shipping & Returns

Delivery is provided within Singapore ONLY. We deliver to homes and offices but not to P.O. Box address. No international delivery or postage will be made.

* Kindly note that our delivery schedule is subject to change when approaching public holidays. You may wish to refer to our homepage for the ad-hoc changes.

Domestic Delivery (Within Singapore)


DELIVERY OPTIONS AT A GLANCE

Delivery Options

Orders Above $40

Orders Below $40

Time Slots

Standard
(1 -3 Working Days)

FREE

$8

No Timeslots. Delivery will be made between 9am to 10pm

Express
(Next Working Day)

$2

$10

Options available:  
1. 9am -12pm
2. 12pm - 3pm
3. 3pm - 6pm 
4. 6pm - 10pm

Ultra Fast
(Same Day Delivery )

$7

$15

Order before 12pm and get items delivered before 6pm on same day (Valid from Monday - Friday Only)

Notes:

  • Cut-off time for Express and Ultra Fast Delivery is at 12pm between Mondays – Fridays. Orders made after Cut-off time will be processed and scheduled for delivery the next working day.
  • Our operating hours are between 9am to 6pm from Monday to Friday.
  • Orders made on Saturdays/Sundays/Public Holidays will be processed and scheduled for delivery on the next working day.
  • We do not deliver on Sundays & Singapore Public Holidays.

 

International Delivery (Asia)


*Quotation based on parcel below 2kg. CSO will contact you with additional charges should your parcel exceed the stipulated weight. Custom levies not included.
Option 1: Zone A (+$12.50)
Option 2: Zone B (+$15.50)
Option 3: Zone C (+$25.00)
Option 4: Zone D (+$30.00)

Zone A: Malaysia
Zone B: Brunei, Hong Kong, Indonesia
Zone C: Australia, China, India, Japan, Vietnam
Zone D: Myanmar, Laos, Sri Lanka, New Zealands, Maldives

 

Delivery Charge


Payment Mode

FREE delivery for order of S$40 and above
S$8 delivery charge for order below S$40
Cash on delivery
Credit Card (For members only)
Storeroom Delivery Motorbikes
Return & Exchange Policy
We take great pride in ensuring that our products are of great quality and condition.
You may return/ exchange the items within 7 days in the following cases:

You have received a defective item
There is an error in the item you received based on your order placed
You must keep the products in a state when you received.

We will deliver and exchange the items at our cost.
Return/ exchange will not be accepted other than those stated above.

FAQ - Return & Refund

What are your delivery options and how much is shipping

We offer Tiered Shipping throughout Singapore except for restricted areas. Please provide us with a valid shipping address and contact details.

Order Amount

Standard 
1-3 Working Day
9am – 10pm

  Express 
Next Working Day
9am – 12pm, 12pm – 3pm, 3pm – 6pm, 6pm – 10pm

Ultra Fast Express
Same Day Delivery
Order before 12pm (Mon – Fri) and get order by 6pm

Orders below $40

SGD8

SGD10

SGD15

Orders above $40

Free

$2

$7

  • A shipping fee will apply if your purchase amount falls below SGD40 after applying discount codes and Best Buy Points. 
  • We are closed for delivery on Sundays and on Singaporean Public Holidays
  • Orders cut-off time for Express and Ultra Fast Delivery is 12pm Mondays – Fridays. Orders made after 12pm or on Saturdays will be processed the next working day.
  • Shipping may take longer during sale periods, holidays and extreme weather (Please refer to our website for ad-hoc changes.)
Can I choose a time slot?

You may choose a time slot if you choose Express Next Day Shipping at the checkout page

  • 9:00am -  12:00pm
  • 12:00pm - 3:00pm
  • 3:00pm - 6:00pm
  • 6:00pm - 10:00pm
Can I upgrade my delivery methods afterward?

Once your order has been paid and processed, we are unable to change your Shipping Method.

Can I collect my order directly from Best Buy World?

We offer Self Collection from our office at Macpherson. Please call us at +65 6747 5162 (Monday to Friday between 10am to 5pm) after placing your order and our friendly team will advice further on available time slots. 

Do you ship to P.O. BOX or Parcel Lockers?

As we require a signature for all packages, we do not ship to P.O. BOX or Parcel Lockers. We only ship to valid residential or home address to which we can ship the order. Best Buy World will not be liable for any lost orders should you request for your order to be delivered without any signature.

What should I do if my order has not arrived?
Please email us info@bestbuy-world.com and we will follow up from there
Will I get charged for a re-delivery?
If we attempt to deliver your order, but you are not present to receive it; we will re-delivered on the next available date. Please note, there is a re-delivery fee of S$10 if your delivery fails 2 times.
How to track my order?

Once your order is processed and prepared for shipment, a tracking number will be sent to your email with information on how to check the status of your order real time.

Do you process orders during Public Holidays?

Our warehouse is closed during Public Holidays therefore your orders will be processed on the next working day.

What happens if I'm not available to receive my package upon delivery?

If there is no one available to receive the package when your delivery arrives, one of these could happen. The courier will:
1) Fail the delivery & an email will be sent to you with a rescheduling link to choose the next date/time-slot for your delivery. Should there not be a date / time-slot chosen, our courier will reschedule it for a re-delivery for the next business day.
2) Give you a call to check if you would like to have your package left at a secure location of your choice.

I use your product and got an allergy. Can I return and get a refund?
We are sorry to hear that you developed an allergy from the product. Depending on the skin condition, different individuals may get different results in using the same product. Best Buy World is not liable for your skin condition after using the products. No return or refund will be accepted.
After using a product, I find that it's not what I want. Can I return it?
We do not accept returns once the product has been opened and used.
The product's manufacturing / expiry date is older than expected. Can I exchange it?
All cosmetic products have a shelf life of 3 years from the manufacturing date, and are not considered unusable till past the expiry date. We do not accept exchanges for such cases.
The product is damaged. Can I exchange it?
You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace with a new product. In the event that the damaged item is no longer available, we will advice you to replace with another product.
I broke the goods but I've never used it. Can I return it?
We will only accept exchange if the goods are already broken when it reaches you. We do not accept exchange or return otherwise.
Delivery to Hotels
We provide delivery to hotel where you stay. When you place an order, kindly inform us the hotel name, address, check-in / check-out date, and check-in guest name. Please advise us the delivery date and time slot as well. For security reasons, we would require the customer to present their passport and credit card for verification purposes.