Shipping & Returns

Delivery is provided within Singapore and selected Asian countries ONLY (For a list of countries we are delivering to, please check the table below.) We deliver to homes and offices but not to P.O. Box address. * Kindly note that our delivery schedule is subject to change when approaching public holidays. You may wish to refer to our homepage for the ad-hoc changes

Domestic Delivery (Within Singapore)

DELIVERY OPTIONS AT A GLANCE

Delivery Options	Orders Above $60	Orders Below $60	Time Slots
Standard (1 -3 Working Days)	FREE	$8	No Timeslots. Delivery will be made between 9am to 10pm
Express (Next Working Day)	$2	$10	Options available: 1. 9am -12pm 2. 12pm - 3pm 3. 3pm - 6pm 4. 6pm - 10pm

Notes:

You are NOT able to selected a delivery time slot for STANDARD shipping option. Delivery will be made between 9am to 10pm at the sole discretion of our courier company. All delivery notes indicated will be on a BEST EFFORT BASIS. If you do require your parcel to be delivered at a certain time slot, please do upgrade your delivery option to EXPRESS at a nominal fee.
Cut-off time for Express and Ultra Fast Delivery is at 12pm between Mondays – Fridays. Orders made after Cut-off time will be processed and scheduled for delivery the next working day.
Our operating hours are between 9am to 6pm from Monday to Friday.
Orders made on Saturdays/Sundays/Public Holidays will be processed and scheduled for delivery on the next working day.
We do not deliver on Sundays & Singapore Public Holidays.

Delivery Charge	Payment Mode
FREE delivery for order of S$60 and above S$8 delivery charge for order below S$60	Cash on delivery Credit Card (For members only)

Return & Exchange Policy

We take great pride in ensuring that our products are of great quality and condition.
You may return/ exchange the items within 7 days in the following cases:

You have received a defective item
There is an error in the item you received based on your order placed
You must keep the products in a state when you received.

We will deliver and exchange the items at our cost.
Return/exchange will not be accepted other than those stated above.

Frequently Asked Questions

What are your delivery options and how much is shipping?

We offer Tiered Shipping throughout Singapore except for restricted areas. Please provide us with a valid shipping address and contact details.

Order Amount	Standard 1-3 Working Day 9am – 10pm	Express Next Working Day 9am – 12pm, 12pm – 3pm, 3pm – 6pm, 6pm – 10pm	Ultra Fast Express Same Day Delivery Order before 12pm (Mon – Fri) and get order by 6pm
Orders below $60	SGD8	SGD10	SGD15
Orders above $60	Free	$2	$7

A shipping fee will apply if your purchase amount falls below SGD60 after applying discount codes.
We are closed for delivery on Sundays and on Singaporean Public Holidays
Orders cut-off time for Express and Ultra Fast Delivery is 12pm Mondays – Fridays. Orders made after 12pm or on Saturdays will be processed the next working day.
Shipping may take longer during sale periods, holidays and extreme weather (Please refer to our website for ad-hoc changes.)

Can I choose a time slot?

For Standard Shipping, NO delivery time slot is available, orders will be delivered between 9am - 10pm, at the sole discretion of our courier company. All requests made during ordering will be on a BEST EFFORT BASIS.
If you require your parcel to be delivered at a certain timing, you may wish to upgrade to Express Next Day Shipping at the checkout page where you will be able to select from 4 conveniently available time slots

9:00am - 12:00pm
12:00pm - 3:00pm
3:00pm - 6:00pm
6:00pm - 10:00pm

How can i check the details and status of my order after placing them?

Once your order has been placed, an order confirmation email will be sent to your registered email with us. You may also head over to "MY ACCOUNT" the check the status of your orders.

We aim to process and dispatch all orders within 1 working days of receiving them.

Status of your order and what it means:

Order Confirmed - Your order has been successfully received in our system.
Order Processing - Our team has started to process your order and preparing your order for dispatch.
Order Dispatched - Your order is dispatched to our courier team and tracking is available.

Can I do a self collection for my order?

We offer Self Collection from our office at Macpherson. Please call us at +65 6747 5162 (Monday to Friday between 10am to 5pm) after placing your order and our friendly team will advice further on available time slots.

Do you ship to P.O. BOX or Parcel Lockers?

As we require a signature for all packages, we do not ship to P.O. BOX or Parcel Lockers. We only ship to valid residential or home address to which we can ship the order. Best Buy World will not be liable for any lost orders should you request for your order to be delivered without any signature.

Can i change my delivery address after i placed my order?

If your order status is Order Confirmed or Order Processing, please email us at info@bestbuy-world.com and/or call us at +65 6747 5162 and we will follow up from there.

If your order status is Order Dispatched, it means that your parcel is already with our courier provider and you may wish to contact them directly to get the fastest response.

You may contact them at +65 66028271 and quote then your tracking number which will be "NVSGBBWOR000" + "Your Order Number". (For eg, if your order number is 273123, you may quote them NVSGBBWOR000273123.

Will I get charged for a re-delivery?

If we attempt to deliver your order, but you are not present to receive it; we will re-delivered on the next available date. Please note, there is a re-delivery fee of S$10 if your delivery fails 2 times.

Am I able to track the delivery status of my order?

Once your order status has been changes to Order Dispatched, you will be able to check the progress of your parcel delivery real time by heading over to My Account and and click on the "Track Order" button as per illustrations below.

Do you process orders during Weekends and Public Holidays?

Our warehouse is closed during Weekends and Public Holidays, therefore your orders will only be processed on the next working day.

What happens if I'm not available to receive my package upon delivery?

If there is no one available to receive the package when your delivery arrives, one of these could happen. The courier will:

Fail the delivery & an sms will be sent to you with a rescheduling link to choose the next date/time-slot for your delivery. Should there not be a date / time-slot chosen, our courier will reschedule it for a re-delivery for the next business day.
Give you a call to check if you would like to have your package left at a secure location of your choice.

I use your product and got an allergy. Can I return and get a refund?

We are sorry to hear that you developed an allergy from the product. Depending on the skin condition, different individuals may get different results in using the same product. Best Buy World is not liable for your skin condition after using the products. No return or refund will be accepted.

After using a product, I find that it's not what I want. Can I return it?

We do not accept returns once the product has been opened and used.

The product's manufacturing / expiry date is older than expected. Can I exchange it?

All cosmetic products have a shelf life of 3 years from the manufacturing date, and are not considered unusable till past the expiry date. We do not accept exchanges for such cases.

The product is damaged. Can I exchange it?

You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace with a new product. In the event that the damaged item is no longer available, we will advice you to replace with another product.

I broke the goods but I've never used it. Can I return it?

We will only accept exchange if the goods are already broken when it reaches you. We do not accept exchange or return otherwise.

Delivery to Hotels

We provide delivery to hotel where you stay. When you place an order, kindly inform us the hotel name, address, check-in / check-out date, and check-in guest name. Please advise us the delivery date and time slot as well. For security reasons, we would require the customer to present their passport and credit card for verification purposes.

Delivery Info